NeuralSpark

Support

A real person answers.

A question before you buy, a problem after, an idea for the next release. We’re in Melbourne and usually reply the same day.

The things people ask.

Getting started

How do I get started?
Create your account and buy a licence, then download NeuralSpark and enter your activation key. In Settings › Connections, paste a developer key from your provider and pick a model. Then ask for a real job. It takes about ten minutes.
Which providers can I use?
OpenAI, Anthropic, Google Gemini, Meta Muse, DeepSeek, NVIDIA and OpenRouter, xAI as a custom connection, a model running on your own PC such as one served by Ollama, or any OpenAI-compatible server. NeuralSpark lists the models your key can reach. What works with each.
Is this an offline model?
Not unless you connect one. Your workspace is stored on your PC, but prompts and the file content a task needs go to the provider you chose. Connect a model that runs on your own PC and your prompts stay on it; only web searches go out.
Is there a notes app?
Yes. NeuralVault comes with NeuralSpark, in the same download and on the same licence. It keeps your notes as plain Markdown files in folders on your PC, sets up a page for each of your projects, and keeps Private notes encrypted. About NeuralVault.
Does NeuralSpark work behind a company proxy?
Yes. It follows Windows’ own proxy settings and trusts the certificates installed in Windows, so most offices need nothing. If your IT team gives you a proxy address or a certificate file, enter them in Settings › Network and press Check. Models on your PC or your office network always connect directly.

What it does

Where do the facts in a card come from?
From the pages read for that question, listed on the card. Before a card is shown, a second check compares it with what was actually read. Anything that could not be confirmed is marked on the card, and a price that no page showed is marked as an estimate. Treat a card as a guide, not a quote.
What can Chat do on my servers?
What you allow. Each remote computer is set to Full, Ask or Read only, and the app enforces it, not the model. It can run commands, read, search and edit files, and it records every connection, command, read and write in an activity log. Connections through a jump host are not supported yet. Remote computers.
Does Code work with my Claude Code projects?
Yes. Add the folder as a project and Code follows its CLAUDE.md, offers the project’s commands and skills, and your own, in the / menu, and /init writes a CLAUDE.md for a project that has none.
Can it change a PDF I already have?
Yes, when the PDF has real text, as most price lists, brochures and catalogues do. The old text is taken out of the file, not covered, and the edited copy is saved beside your original. A scanned PDF can only have whole pages taken out.
Can I talk to it?
Yes, by dictation. Press the microphone beside Send, or Windows key + H, and speak: Windows voice typing writes your words into the message, for you to check and send. To recognise speech on your PC instead, switch on Voice input in Plugins (about 240 MB on first use). NeuralSpark does not read its replies aloud.
Does it work with Google Docs, Sheets and Slides?
Yes. Sign in with Google in Settings › Connections › Google, then give Chat a file by its link or its shortcut on your PC, or ask it to make one. NeuralSpark asks only for the files you use with it and the files it makes. Google has verified NeuralSpark.

Ask us anything.

We reply from hello@neuralspark.com.au and send you a copy. Nothing else is done with your address.

Straight to the inbox

hello@neuralspark.com.au

Licence or account trouble?

Open your account first: it shows your PCs, your activation key and your updates. In the app, Settings › Software updates › Refresh licence fixes most “not covered” messages on the spot.

Something looks broken?

Tell us the version (Settings › Software updates shows it) and what you were doing. A screenshot helps.

Every version

What changed, in plain words, on the day it came out. Version history